Order-taking is one of the most essential activities in any service-oriented business. More orders taken would result in increased sales and revenue. Missing an order is an opportunity lost. Thus, it is vital that every incoming call from a prospect or client is being answered promptly and that orders are verified a hundred percent all the time.

However, your company may be understaffed and couldn’t handle a sudden spike in volume of incoming calls especially during the busiest times of the day or a particular season. These calls should not be ignored for long. (more…)