Many small business owners think that customer service is a department that only large corporations have. They tend to think of their own customer service as merely replying politely to emails that might come in, or being reasonably civil on the telephone.

However, in reality, providing a good, or excellent level of service to customers, both existing and potential, is essential to the long-term growth of any business. You may also be surprised to learn that having a clear policy or method of dealing effectively with customer queries can add great value to your offering, and help to boost its popularity and appeal to potential new customers as well. (more…)

Long gone are the days where we find GREAT Customer Service in every business model. In fact these days even the most basic Customer Service standards are hard to find, and if you are like me, then these low standards are what makes you shop elsewhere!

One site is all about highlighting and promoting JUST those sites that are determined to meet the expected standard in Customer Service and care, and the site owners are proud to be among the front runners, in trying to resurrect what we used to take for granted. (more…)

For years there has been is a significant push behind digital signage as a solution for promoting products in retail settings. To be sure, a well-placed network of screens with refined content can generate an enormous response. But, its value extends much further.

One of the largest challenges for all venue owners is to make certain customers are treated with professionalism and responsive support. It’s more difficult than it sounds. Anyone who has approached an employee in a retail environment with a simple question can attest to the slow deterioration of customer service. The good news is that digital signage can help. (more…)