It doesn’t matter whether you run a small business or a major international corporation. We now know the key characteristics of what an excellent business should look like.

Over the past three decades there have been many business gurus who have each had their own list of what a business should concentrate upon. If you distill these lists it becomes very clear that you need to pay attention to two key areas: business issues and people issues. (more…)

In the famous book “Rich Dad, Poor Dad” distinctions on how people manage their wealth were made between average to poor people and rich people. Rich people stay on top by learning to be their boss in the field of business. Opening a small business requires great effort, resilience, good management skills and of course a little bit of luck.

1)Planning
Opening a small business starts with planning. Concentrate first on what kind of product or service you want to engage in such as food, retail or real estate. Make sure that you have enough knowledge and passion to back it up. (more…)

Whether you run a small business or a multinational organization, keeping costs low and reducing wasteful spending is always a priority. To better track telephone usage and to identify opportunities for reducing costs, many businesses are implementing telemanagement systems and call accounting software. The result is an investment that often more than pays for itself with the savings and increased productivity it creates.

So, just what are telemanagement systems?

Telemanagement systems are computer-based programs that allow you to track, monitor, analyze, and bill back all phone usage in your business. This allows you to closely monitor where your money for telecommunications is going. (more…)

Many small business owners think that customer service is a department that only large corporations have. They tend to think of their own customer service as merely replying politely to emails that might come in, or being reasonably civil on the telephone.

However, in reality, providing a good, or excellent level of service to customers, both existing and potential, is essential to the long-term growth of any business. You may also be surprised to learn that having a clear policy or method of dealing effectively with customer queries can add great value to your offering, and help to boost its popularity and appeal to potential new customers as well. (more…)

Thinking you might like to become a virtual assistant? Having trouble finding new clients? Let’s face it, the economy is affecting everyone. Small business owners in particular are hard hit in tight times. It doesn’t mean they don’t need help - just means they need different help. They need the help of a work force that they can:

Pay Per Project
It’s far more affordable to pay a virtual assistant by the project than it is to keep someone on payroll. You get to work from home and they get to pay for contract work. (more…)